Last updated: 2026-03-19
aprendafacil.net ("we", "our", "the Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
We collect: account information (name, email, password); profile data (bio, specialisations, photo); usage data (pages visited, session duration, IP address); payment information (processed securely by Stripe/PayPal — we do not store card details); communication data (messages exchanged on the Platform); geolocation data (country and city, derived from IP address for language detection); and device/browser information for security and optimisation purposes.
We use your data to: provide and improve our services; process payments and manage subscriptions; match students with suitable teachers; send essential service notifications; detect and prevent fraud or abuse; comply with legal obligations; personalise your experience (language, timezone); and generate anonymised analytics to improve the Platform.
We use essential cookies for authentication and session management. We use preference cookies to remember your language choice. We may use analytics cookies to understand Platform usage. You can manage cookie preferences through your browser settings or our cookie consent banner. For more details, see our Cookie Policy.
We share data with trusted third-party services only as necessary: Stripe and PayPal for payment processing; Jitsi for video conferencing; email delivery services for notifications. These providers are contractually obligated to protect your data and process it only for the specified purposes.
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain anonymised data for analytical purposes and certain data as required by law (e.g., financial records for tax compliance). Geolocation cache data is automatically purged after 72 hours.
Under the GDPR, you have the right to: access your personal data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict processing of your data; data portability (receive your data in a structured format); object to processing based on legitimate interest; withdraw consent at any time. To exercise these rights, contact us at info@aprendafacil.net. We will respond within 30 days.
We implement industry-standard security measures including: HTTPS encryption for all data in transit; secure password hashing; access controls and authentication; regular security reviews. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.
The Platform is not intended for children under 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete that information.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on the Platform. The date at the top indicates when the policy was last revised.
For privacy-related inquiries or to exercise your GDPR rights, contact us at info@aprendafacil.net.